Last updated: March 2026
All products sold by New Chapter Planner are digital downloads (PDF files). Due to the nature of digital products — which are delivered instantly and cannot be "returned" — we do not offer refunds on completed purchases.
If you experience any technical issues with your download, we're here to help. Common issues include:
Please contact us at NewChapterPlan@proton.me and we'll resolve the issue as quickly as possible — typically within 24 hours.
If you accidentally purchased the same product twice, contact us with your order details and we'll arrange a refund for the duplicate purchase.
We stand behind the quality of our products. Every planner is carefully designed to be practical, clear, and useful. If your files arrive as described and function correctly, the purchase is considered complete.
For any questions about your purchase, contact us at NewChapterPlan@proton.me. Please include your order number or the email address used for purchase so we can help you faster.